Have a Question?
Seek and BRT shall find
Can’t find what you are looking for on our website, or are you looking for good advice about which equipment or product would better suit your needs or application?
Call the team at BRT on +61(0)7 32875504 or email asktheteam@bigredtruck.com.au and draw on our vast knowledge and experience.
If we can’t help you we should at least be able to point you in the right direction.
Customer Service vs Lip Service
At BRT we believe that customers should expect nothing less than a positive experience every time and it is our aim to deliver what we promise; this is what makes Big Red Truck different from our competitors.
Our quality processes ensure that each order is communicated properly and supplied to you as requested.
It's a man thing!
Product not working the way you expected? That’s Okay...... Don’t stress! Put the big hammer down and give us a call.
The Big Red Truck difference is that we understand our products and can explain or show you how to remedy the situation and make it all better.
Did we stuff up?
Yes / Maybe? Then we want to hear about it so we can make it right for you.
We value your business and will do our utmost to ensure we deliver our mission statement.
Please contact our Customer Service Manager directly by emailing marie@bigredtruck.com.au or call +61 (0)7 32875504.
Spare Parts and Repair Service?
Don’t stress, we carry a comprehensive inventory of common spare parts for all products that we directly import or manufacture.
Our workshop is able to provide a quick and efficient cost effective repair service.
Call or email us now!
Returns
Please refer to our Goods Return Policy under the assistance home page banner for detailed information.
Opportunity for Improvements
Do you have a suggestion? We may not always have the answers but we do listen, so your feedback is important to us.
Drop us an email as we welcome and value your feedback.
Thanks for visiting our website.
Give us a call ........anytime.
The Team at Big Red Truck