Dispatch and Deliveries Policy

1. Order Processing and Dispatch

Big Red Truck Fire Rescue processes orders promptly after confirmation and payment.
Orders are considered estimates until checked and confirmed by our sales team. Customers will be contacted if there are any issues.
Big Red Truck Fire Rescue reserves the right to reject orders deemed unprofitable or where circumstances are beyond our control.
Processing time: 1–2 business days, depending on product availability.
Notification: Customers will receive an email once their order has been dispatched, including tracking details.

Big Red Truck Fire Rescue delivers across Australia, including rural and remote areas.
Some destinations may incur extra charges, as determined by the freight provider.
Estimated delivery time: 1–10 business days, depending on location and courier service.
Delivery times are estimates and may be affected by weather, distance, or peak periods.
While Big Red Truck Fire Rescue will inform the courier of any special instructions, Big Red Truck Fire Rescue is not responsible for their execution.
Important: Sorry, Big Red Truck Fire Rescue only delivers to household addresses via Australia Post.
Weights and dimension restrictions apply. Please refer to the Australia Post size and weight guidelines for details.

Costs are calculated at checkout based on the delivery address and chosen method.
Shipping costs are auto-generated based on size and weight, and may vary.
Some items (e.g., rakes, hoes) may be considered "oversized" by freight providers; if so, Big Red Truck Fire Rescue will contact you.
Free shipping may be available for orders over a specified amount, subject to promotional conditions.

If your order exceeds the estimated delivery time, please contact Big Red Truck Fire Rescue at asktheteam@bigredtruck.com.au.
Big Red Truck Fire Rescue will liaise with the courier to resolve issues or arrange replacements/refunds if items are lost or delayed.

Big Red Truck Fire Rescue takes care to ensure your goods arrive in perfect condition.
If your order arrives damaged or faulty, contact Big Red Truck Fire Rescue immediately with evidence (photos) and your order details.
Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund if the goods are faulty or do not match the description.

This policy complies with the Australian Competition and Consumer Commission (ACCC) and Australian Consumer Law (ACL) requirements.
Nothing in this policy affects your statutory rights as a consumer.

Please refer to Big Red Truck Fire Rescue's Returns Policy for details on how to request a return or refund.