Website Data Security Policy

Big Red Truck Fire Rescue is committed to protecting the security and confidentiality of your personal information in accordance with Australian Consumer Law (ACL) and the Privacy Act 1988 (Cth). This security policy outlines how we safeguard your data and what measures are in place to ensure a secure online experience

1. Data Protection and Privacy

  • We collect and handle personal information in accordance with the APPs (Australian Privacy Principles) under the Privacy Act 1988.
  • Any personal information collected is used solely for processing orders, customer support, and improving our services.
  • We do not sell or disclose your personal data to third parties without your consent unless required by law.

2. Secure Transactions

  • All online transactions are conducted over secure channels using SSL (Secure Socket Layer) encryption technology, ensuring your payment and personal details are protected.
  • Our e-commerce platform complies with the Payment Card Industry Data Security Standard (PCI DSS).

3. Data Storage and Retention

  • Your personal data is stored securely on protected servers with industry-standard security measures.
  • Data is retained only as long as necessary for transaction completion and legal requirements.

4. Access and Correction

  • You have the right to access your personal information held by Big Red Truck Fire Rescue and request correction of inaccurate or incomplete data.
  • To do so, contact us at asktheteam@bigredtruck.com.au.

5. Security Measures

  • We implement a range of security measures, including encryption, firewalls, regular security testing, and staff training, to prevent unauthorized access, data breaches, or cyber-attacks.
  • We monitor our systems continuously for suspicious activity.

6. User Responsibilities

  • Users are responsible for maintaining the confidentiality of their login details.
  • We advise against sharing your account credentials with others and recommend using strong, unique passwords.

7. Reporting and Handling Breaches

  • Any suspected or actual cybersecurity incidents or data breaches must be reported immediately to Big Red Truck Fire Rescue at salesteam@bigredtruck.com.au.
  • We will act promptly following the Notifiable Data Breaches Scheme (NDB Scheme) requirements, including notification to affected individuals and the Office of the Australian Information Commissioner (OAIC) if necessary.

8. Compliance

  • Our website security practices are regularly reviewed to ensure compliance with Australian Consumer Law and applicable data protection standards.
  • We are committed to transparency and taking all reasonable steps to protect our customers’ data.

9. Changes to This Policy

  • Big Red Truck Fire Rescue reserves the right to update this security policy at any time to reflect changes in legal obligations, technology, or business practices.
  • Continued use of our website following any updates constitutes acceptance of these changes.

Contact Us:
For questions about this security policy or to report a security concern, please contact us at asktheteam@bigredtruck.com.au.